An extended SugarCRM knowledge base can be found online in the SugarCRM forums, in the SugarCRM online documentation (for users, developers and administrators) and very valuable pieces of information can be found scattered all over the World Wide Web. Finding the information you need can consume very much time, even more if you are new to the Open Source CRM solution SugarCRM. Not all books however are the right choice for all user types. Buying yourself a decent book may be an obvious time saver, but then, since you’re new to all this, what book should you buy?
So far, I’ve read four five books on SugarCRM:
- “SugarCRM for Dummies” by Karen S. Fredricks (November 2008)
- “Implementing SugarCRM: a Step by Step approach” by Michael J.R. Whitehead (February 2006)
- “SugarCRM Developer’s Manual: Customize and extend SugarCRM” by Dr. Mark Alexander Bain (June 2007)
- “Definitive Guide to SugarCRM: Better Business Applications” by John Mertic (November 2009)
- “Implementing SugarCRM 5.x: A Practical Guide for Small Businesses ” by Angel Magaña and Michael J.R. Whitehead (September 2010) [added to this list January 2011]
Below you can find my advice on what books to read.
For SugarCRM newbies and end-users
If you are new to SugarCRM, I recommend reading “SugarCRM for Dummies”, it’s the most simple yet elegantly written introduction to using SugarCRM – a typical end user working with a not too much modified SugarCRM installation will find all he or she needs to know. For people working a while with SugarCRM it may be a convenient reference book. For SugarCRM administrators, some basic guidelines are included – don’t expect to much of it though. The book is from November 2008 and SugarCRM has not changed that much since, so it is reasonably up-to-date. » Read the rest of this entry «
